Putting your company’s email address out there is akin to opening the floodgates and letting everyone enter into the conversation. As your company begins to become more popular, the amount of emails that you will receive will increase exponentially. You should never forget the fact that the people who are visiting your website are the reason why you’re experiencing success in the first place.
When your email inbox is full and the total continues to climb, you might be tempted to disregard some of these emails and answer others with a certain degree of suspicion.
Figuring out whether an email is suspicious is a matter of common sense. You should not apply these standards to every email you receive. You need to trust your spam filter to be able to weed out the emails that should never make their way to your inbox. You will find that your spam filters are only as good as the information you feed them.
Some of them come loaded with powerful presets that remove emails without you having to do anything. Most spam filters are rigid enough to eliminate a majority of illegitimate emails you might receive.
The way that you answer emails you receive reflects directly on how you run your organization. If you put your guard up and send something back like “Please remove me from your list” or “Unsubscribe” without knowing for a fact that you have been included in a mailing list, you’re making the worst possible first impression on the person who sent you an email.
There are many different ways to script the same curt response to incoming messages. Regardless of the intent behind them, they constitute the worst possible way to address the public.
Every unsolicited email that arrives on your doorstep should be taken seriously. They signify an opportunity that you can seize to further what you’re doing in your business. You have to reach out to every person who addresses you, even if the intent of their message is not clear, and let them know about the good things you’re doing.
Whether or not they’re receptive to your advances, you should find solace in the fact that you took the chance to forward your agenda. They might come around and they might not. All that matters is that you made the effort to bring them into the fold.
Word spreads faster than many people can imagine on the internet. Someone who has been wronged by an organization is more likely to tell the world about it than an individual who had a good experience.
While there’s a considerable amount of freedom that comes with operating on the internet, you have to be careful. In many cases, bad publicity on the internet will be around for many years to come. You have to stave off this negative attention before it can come in and tarnish what you have worked so hard to build. It’s not as hard as you might think to be nice to the people whose emails to which you are responding.